Top Ten Shopify Phone Call Apps

In today’s eCommerce world, providing excellent customer service is essential for every business. Calling apps give you the opportunity to connect directly with customers, helping to resolve inquiries quickly and boost sales.

Here, we’ve listed the top 10 Shopify calling apps.

1. SWARM App

The SWARM app allows you to know who is calling before you pick up the phone. This app detects customers’ names and order numbers in real time, enabling you to provide better customer service. You can also see missed calls, indicating whether they are existing or potential new customers.

Features & Benefits:

• Instant Customer Identification: You get to see the customer’s name and order details as soon as they call.
• Improved Customer Service: Detecting incoming and missed calls enhances your service quality.
• Stay Organized: Automatically renames calls and saves them with order details.
• Business Growth: Optimizes customer service and strengthens relationships.
• World Class Support: If you have any questions, their support team is ready to help.

 

2. Phoneize Phone Call Button

Description: This app allows you to add a floating ‘call us’ button to your store, enabling visitors to call you instantly.

Features & Benefits:

• Easy Installation: This app installs quickly with no coding required and offers customization options.
• Increased Engagement: The floating button encourages customers to call, leading to more inquiries and sales.
• Customization Options: You can change the button’s color and style to match your store’s design.

 

3. SimpleCall ‑ Click to Call

Description: This app allows customers to call you directly, improving your response time.

Features & Benefits:

• User-Friendly: Designed for non-tech users, this app allows for branding customization.
• Multi-Device Compatibility: It works seamlessly on both desktop and mobile devices.
• Flexible Layout Options: You can choose between a Sticky Bottom Bar or Floating Button.

 

 

4. Mega Callback

Description: Mega Callback provides a callback option for your customers, enabling you to reach out faster than competitors.

Features & Benefits:

• Fast Callbacks: You can call your customers back quickly.
• Set Availability: Customize your availability times and working days.
• Trust Building: Customers feel more confident purchasing from a store they can trust.

 

 

5. ETP Phone Call Button

The ETP Phone Call Button allows customers to call with one tap, enhancing engagement.

Features & Benefits:

• Instant Communication: One-tap calls enable customers to connect with you directly.
• Boosts Engagement: This app increases customer satisfaction and loyalty.
• Simplified Calling Process: It streamlines the calling process for faster service.

 

 

6. Aircall

Description: Aircall is a modern phone solution for eCommerce that personalizes customer conversations.

Features & Benefits:

• Real-Time Data Access: Inbound calls display customer information and orders.
• Quick Access to Order Info: Agents can access order details in seconds.
• Click-to-Dial Feature: Reach customers faster with click-to-dial functionality.

7. CallTrackingMetrics

Description: This app connects offline conversations to online sales, helping you close more sales.

Features & Benefits:

• Dynamic Number Insertion: Automatically tracks calls generated from ads.
• SMS Campaigns: Automates follow-ups and notifications.
• Analytics: Provides insights into caller behavior and preferences.

8. Callback Request

This app turns interested visitors into qualified sales calls.

Features & Benefits:

• Quick Alerts: You receive immediate notifications when customers request a callback.
• Customization: You can customize your widget and button to match your site.
• Sales Attribution: The app shows whether customers make purchases after your callback.

 

 

9. Zendesk

Description: Zendesk facilitates customer interactions across multiple channels, allowing agents to resolve inquiries quickly.

Features & Benefits:

• Centralized Information: All customer data is accessible in one location.
• Quick Processing: Agents can handle refunds and cancellations directly.
• Efficient Communication: Enhances the efficiency of customer interactions.

10. Reamaze Live Chat Helpdesk CRM

Description: ChargeDesk connects your Shopify store with existing helpdesk systems.

Features & Benefits:

• Automatic Order History Access: Customer order history is displayed next to support tickets.
• Refunds and New Orders: Enables you to create new orders and process refunds directly.
• Comprehensive Support: Provides remarkable billing support.

 

 

Conclusion

Utilizing calling apps on your Shopify store can significantly improve your customer service capabilities, leading to enhanced customer satisfaction and loyalty. Among these powerful apps, the SWARM app stands out as a game-changer. By allowing you to identify customers before answering calls, SWARM enables personalized interactions that foster trust and improve the overall customer experience.

With its ability to provide immediate insights into who is calling and details about their orders, SWARM empowers your team to respond effectively and efficiently. The app’s features help you build stronger relationships with existing customers and engage potential new ones, driving business growth.

By integrating SWARM along with other calling apps like Phoneize and Aircall, you can transform your customer service experience, making it more efficient, responsive, and engaging. In a world where customer experience is paramount, investing in SWARM and similar tools can give you a competitive edge and foster lasting relationships with your customers.